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020 8995 2293
020 8445 2113
01462 440 410
St Albans  
01727 833 808
Terms and Conditions

 The Cove Spa - T&C's

The Cove Spa T&C's have been implemented with your convenience and satisfaction in mind. We have certain deposit requirements in place to ensure all our clients get availability when they desire and that our diaries are not booked up unneccesarily.  We look forward to seeing you soon.

  • Appointments must be cancelled or changed within a minimum of 24 hours before the appointment time or deposits will be non-refundable. Appointments cancelled outside the 24 hour period need to be rebooked for a date within 30 days from the original booking otherwise deposits are lost.
  • Clients who no-show lose their deposit or one treatment from their course/package or gift voucher if that's the method of payment.
  • Please arrive 10-15 minutes before your treatment time in order to complete administrative activities - running late will eat into treatment time.

  • All treatment times shown include time for consultation and after-care.

  • 50% deposits must be paid for bookings that total more than £65.00 in addition to all weekend appointments.

  • Before and after pictures have been used courtesy of Wrinkle Relaxation and Restylane for Fillers.

  • Gift Vouchers are valid for 12 months from date of purchase.

  • Gift Vouchers are not cash redeemable or refundable.

  • Courses/Packages purchased are valid for 12 months from the date of purchase, excluding ENVIRON CST and can only be used by one individual (unless it's PiCk & MiX).

  • Courses/Packages are not cash redeemable or refundable once purchased.

  • VIP membership is valid for 1 year and your member ID be presented each time a treatment or product is purchased.

  • VIP discounts do not apply to Independent Practitioners, Gift Vouchers, CST or injectable treatments.

  • VIP membership details may vary in each branch, so please ask a team member for details.

  • Offers cannot be used in conjunction with each other.

  • VIP/loyalty benefits and course/package redemptions are not applicable to bookings made via third-party sites. You need to book direct through The Cove Spa website or The Cove Spa 'app' to qualify.

  • Any products purchased cannot be taken back once removed from the Spa - this is for Health Safety and consumer protection reasons.

  • We encourage all our clients not to bring expensive personal belongings to the Spa as we take no responsibility for your items. Lockers in each branch are subject to availability.

  • Cove Spa cannot accept any liability for Independent Practitioners that host clinics from our premises, although we do ensure their qualifications and licenses are checked before allowing collaboration with our establishment.

020 8995 2293
020 8445 2113
01462 440 410
st albans
01727 833 808